Welcome to our

2020

Annual Report 

The resilience, responsiveness and adaptability of our services and our community shines through these pages in what has been a most challenging – and inspiring – year. Working together, the tireless efforts of our people, the incredible generosity of our supporters and the strength and determination of the people we work with has led us to achieve so much. 

In this report, you will meet many inspiring individuals whose stories highlight the strong human relationships at the heart of our organisation. We are so proud to have made a difference in 2020 by empowering people, creating change and strengthening our communities to face the challenges past and no doubt ahead. We hope you enjoy reading this account of our work.

Welcome to our

2020

Annual Report 

The resilience, responsiveness and adaptability of our services and our community shines through these pages in what has been a most challenging – and inspiring – year. Working together, the tireless efforts of our people, the incredible generosity of our supporters and the strength and determination of the people we work with has led us to achieve so much. 

In this report, you will meet many inspiring individuals whose stories highlight the strong human relationships at the heart of our organisation. We are so proud to have made a difference in 2020 by empowering people, creating change and strengthening our communities to face the challenges past and no doubt ahead. We hope you enjoy reading this account of our work.

Welcome to our

2020

Annual Report 

The resilience, responsiveness and adaptability of our services and our community shines through these pages in what has been a most challenging – and inspiring – year. Working together, the tireless efforts of our people, the incredible generosity of our supporters and the strength and determination of the people we work with has led us to achieve so much. 

In this report, you will meet many inspiring individuals whose stories highlight the strong human relationships at the heart of our organisation. We are so proud to have made a difference in 2020 by empowering people, creating change and strengthening our communities to face the challenges past and no doubt ahead. We hope you enjoy reading this account of our work.

Our Vision

A community where every person is valued, cared for and supported at every stage of life.

Our Mission

Making a difference by empowering people, creating change
and strengthening communities. 

Our Vision

A community where every person is valued, cared for and supported at every stage of life.

Our Mission

Making a difference by empowering people, creating change and strengthening communities.

Our Impact in 2020

In 2020 COPE Galway Supported

2,616* People

Across Our Services


1,157* 

Homeless Service

807

Adults

350

Children

138

Families

606

Single People
(433 male / 133 female)

157

Single People
Covid-19 Response
Accommodation

603*

Domestic Abuse Service  

79 Women

Admitted to refuge
with 84 children

1,104

Outreach Appointments
(203 Outreach Clients)

116

Court Appointments
for 109 people

129

Play Therapy Sessions
for 8 Children

856*

Senior Support Service

68,755 Meals

produced and delivered
to 735 people

3,359

Individuals Helped
via FEAD Programme

350

Food Bag
Deliveries

85

Helpline Calls

400

Christmas Hampers

182

Support Calls
(Lockdown ONE)

*Total number represents unique clients.

Watch the Launch Event for our 2020 Annual Report

Our Homeless Service

Accommodates people who are homeless; helps find and keep long-term housing; prevents homelessness. 

Trish, a mother of one in her 50s, is looking to a new phase of her life…

While the support was invaluable at a time when she had no one else to turn to, Trish also believes that the change wouldn’t have been possible without her desire to make improvements to her own life and that of her daughter’s, and the willingness and strength to take the steps to achieve that.

Our Domestic Abuse Service

Offers safety, guidance, support; helps understand dynamics of abusive relationships, break cycle of domestic abuse; addresses structures in society which give rise to domestic abuse.

“Domestic Abuse is not always physical… it can be a lot more subtle than that.”

Kate, a native New Zealander who married an Irishman and moved to Ireland.

Our Senior Support Service 

Supports independent ageing at home; helps older people in our community stay in their own home for as long as they wish to do so.

“I’m trying to learn Zoom as well, now that’s something we didn’t grow up with at all … It’s amazing the amount of people you try and keep in touch with.”

Alice Waring 2020

Advocacy & Awareness

We advocate for change to challenge the systems that perpetuate cycles of disadvantage, social exclusion and marginalisation. We do this to ensure the voices of those we work with are heard and their experiences are valued, understood, respected and considered when policies and practices that affect them are formulated. It empowers those we work for to vindicate their rights, making sure they determine the decisions that affect them.

The COPE Galway Approach

Everything we do is guided by the COPE Galway Approach to help us achieve our vision of a community where every person is valued, cared for and supported at every stage of life.

The COPE Galway Approach is built on:

Understanding

Deep listening, storytelling, learning, developing, openness, connections.

Respect

Valuing the whole person, empowering, trusting, believing in the potential of others, drawing on strengths and abilities.

Response

Quality, professionalism, making an impact, challenging ourselves, continuous improvement.

This assets-based and person-centred approach recognises that each person has attributes and strengths that can make positive differences in their own lives. We achieve results for the people we work with because of our Approach.

In our daily work, we focus without judgement and with hope, on our clients’ strengths, needs, aspirations and ambitions.

Our People

“I vividly remember the heightened state we were all in during 2020. The pandemic induced a collective traumatic experience that affected staff and clients alike and in various ways, united us.” 

Stephanie Callis,
Resettlement & Tenancy Support

“It’s different now in that I have the interaction with the client, which really has been marvellous for me. It’s very fulfilling.”

Mary Cahalan, Volunteer 

Fundraising & Retail

“If there’s a small silver lining to take from Covid-19 it’s that people are more aware of needing to check on people, and take care of each other now more than ever. People are checking on neighbours, people are walking within their 5K. It’s that sense of community and that’s one thing Galway has always had going for it, that closeness and charm. It’s a city but it’s still held on to its love for everyone in the city, the Galwegians themselves.” 

Diarmuid Lynch, Fundraiser

Our Finances

€9,223,028

Our Total Income
in 2020

(2019: €8,066,284)

€7,417,471

Spent supporting individuals & families in our community

(2019: €5,996,916)

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